Privacy Policy

1. Introduction

Welcome to InsightFlow. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TikTok analytics and account management platform ("Service" or "InsightFlow").

By accessing or using InsightFlow, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This privacy policy applies to all users of InsightFlow, including visitors to our website, users of our mobile applications, and subscribers to our services. We encourage you to read this document carefully to understand our practices regarding your personal data and how we protect it.

2. Information We Collect

2.1 Account Information

When you create an account or use our services, we may collect the following information:

• Name, email address, and contact information
• Account credentials and authentication data
• Payment and billing information for subscription services
• Profile information and user preferences
• Account settings and configuration data
• Communication records and support interactions

2.2 TikTok Account Data

To provide our analytics services, we collect and process data from your TikTok account, including:

• Follower count, following count, and mutual connections
• Follower and following lists and profiles
• Post information including view counts, likes, comments, and shares
• Content metadata and engagement metrics
• Account statistics and performance data
• Profile information and account settings
• Sync timestamps and data refresh history

2.3 Usage and Analytics Data

We automatically collect certain information about how you use InsightFlow:

• Feature usage patterns and interaction logs
• Pages viewed, buttons clicked, and navigation paths
• Time spent on different features and sections
• Search queries and filter preferences
• Error logs and crash reports
• Performance metrics and app responsiveness data

2.4 Technical Information

We collect technical information to ensure proper functionality and security:

• Device identifiers, model, and operating system
• IP address, browser type, and version
• Network information and connection data
• App version and installation details
• Screen resolution and display settings
• Language preferences and regional settings

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your session and maintain security
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

3. How We Use Your Information

3.1 Service Delivery

We use your information to provide and maintain our services:

• Connect to and synchronize with your TikTok account
• Generate analytics reports and performance insights
• Display follower, following, and engagement metrics
• Provide account management and organization tools
• Enable data synchronization and refresh capabilities
• Process payments and manage subscriptions

3.2 Service Improvement

We analyze usage data to enhance our platform:

• Improve algorithms and analytics accuracy
• Develop new features and functionality
• Optimize user interface and user experience
• Identify and fix technical issues
• Enhance data processing and synchronization speed
• Conduct research and development activities

3.3 Communication

We use your contact information to communicate with you:

• Respond to your inquiries and support requests
• Send important updates about our services
• Notify you of account changes or security issues
• Provide customer service and technical support
• Send marketing communications (with your consent)
• Deliver service-related announcements

3.4 Legal and Safety

We may use your information for legal and safety purposes:

• Comply with legal obligations and regulations
• Respond to legal requests and court orders
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Protect our rights, property, and safety
• Investigate potential violations or misconduct

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who perform services on our behalf:

• Cloud hosting and data storage services
• Payment processing and billing systems
• Analytics and data analysis platforms
• Customer support and communication tools
• Security and fraud prevention services
• Infrastructure and content delivery networks

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal subpoenas, warrants, or court orders
• Government requests or regulatory investigations
• Protection of our rights, property, or safety
• Emergency situations involving public safety
• Compliance with applicable laws and regulations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Encryption

All data in transit is encrypted using industry-standard TLS/SSL protocols. Data at rest is encrypted using AES-256 encryption standards. Your TikTok account credentials are stored using secure hashing algorithms.

5.2 Access Controls

We employ strict access controls and authentication mechanisms:

• Multi-factor authentication for administrative access
• Role-based access controls limiting data access
• Regular access audits and monitoring
• Employee training on data protection
• Secure credential management systems

5.3 Security Practices

• Regular security audits and vulnerability assessments
• Intrusion detection and prevention systems
• Secure software development lifecycle
• Penetration testing and security reviews
• Incident response and breach notification procedures
• Data backup and disaster recovery systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for a reasonable period after deletion (typically 30-90 days)
• TikTok Account Data: Retained based on your sync settings and preferences. You can delete synced data at any time
• Analytics Data: Historical analytics are retained to provide trend analysis and comparison features
• Usage Data: Anonymized and retained for service improvement purposes
• Legal Records: Retained as required by applicable laws and regulations

You may request deletion of your data at any time through your account settings or by contacting us directly. Upon account deletion, we will remove your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format (JSON, CSV)
• Review the information we hold about you
• Export your analytics data and reports

7.2 Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal data
• Delete synced TikTok account data
• Close your account and remove associated data

7.3 Restrictions and Objections

• Limit how we use your information
• Object to certain data processing activities
• Opt-out of marketing communications
• Control data synchronization frequency

7.4 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie management tools. However, disabling certain cookies may affect service functionality.

8. TikTok Account Data

InsightFlow requires access to your TikTok account to provide analytics services. This section explains how we handle your TikTok data:

8.1 Data Collection

We collect TikTok account data through authorized API connections. We only access data necessary for our analytics services:

• Follower and following information
• Post metrics and engagement data
• Account statistics and performance metrics
• Profile information

8.2 Data Usage

Your TikTok data is used exclusively to:

• Generate analytics reports and insights
• Display metrics in your dashboard
• Provide follower management features
• Calculate performance statistics

8.3 Data Sharing

We do not share your TikTok account data with third parties except as necessary to provide our services (e.g., cloud storage) or as required by law. We never sell your TikTok data.

8.4 TikTok's Privacy Policy

Your use of InsightFlow is also subject to TikTok's Terms of Service and Privacy Policy. We encourage you to review TikTok's policies to understand how they handle your data.

9. Children's Privacy

InsightFlow is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at insightsflowappguide@outlook.com, and we will delete such information promptly.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country.

We ensure appropriate safeguards are in place to protect your data during transfers, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions and certifications
• Consent mechanisms where appropriate
• Compliance with applicable data protection regulations

By using InsightFlow, you consent to the transfer of your information to countries outside your jurisdiction for processing and storage.

11. Third-Party Services and Links

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites.

When you click on third-party links or use integrated services, you are subject to their privacy policies and terms of service. We encourage you to review their policies before providing any information.

Common third-party services we integrate with include:

• TikTok API and authentication services
• Payment processors and billing systems
• Cloud storage and hosting providers
• Analytics and monitoring tools

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of what personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination: Exercise your privacy rights without discrimination
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit use of sensitive personal information

To exercise these rights, please contact us at insightsflowappguide@outlook.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice in the application
• Providing in-app notifications for material changes

Your continued use of InsightFlow after changes become effective constitutes acceptance of the updated policy. If you do not agree with the changes, you should stop using our Service and delete your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection requests, please include:

• Your full name and account email address
• Description of your request or concern
• Any relevant account information
• Proof of identity if required for security purposes